We offer unlimited website support to ensure our essential services never stop, even when you're up at 3am on vacation in Thailand, wondering how your website is doing.
Ok, so what does Unlimited Support mean for each plan?
The difference between the maintenance plans and what support they offer boils down to three things:
1. How long it takes to respond
2. What kind of support is offered (technical or non-technical — we'll touch more on this later)
3. What support channels can be used
Personal | Business | Enterprise | |
How long do responses usually take? | 1-2 business days on average | 2-4 hours, depending on the support channel (could be less by live chatting) | Immediately to 1 hour, depending on the support channel |
What kind of support? | Non-technical for Live chatting, phone, and Teams. Technical is limited to Service Requests | Technical on Teams and live chat | Technical on all channels |
What support channels? | Teams and Service Requests. Live chat is based on agent availability, but priority is last | Live chat, phone, Teams, email | Live chat, phone, Teams, email |
Support Channels
Service Requests
How many Service Requests can I submit?
Personal | Business | Enterprise |
4 /month | Unlimited | Unlimited |
Live Chat
Live chatting is the fastest way to get a response (except for the Personal plan, which only allows chatting based on certain factors like agent availability). If you need immediate help, start by clicking (can be found on the bottom right-hand corner):
Personal | Business | Enterprise | |
Technical support | No | Yes | Yes |
Average response time | 1-2 business days | 5 minutes | Immediate |
Microsoft Teams
Microsoft Teams is our solution to minimize email confusion. We don't won't lost emails in your inbox and long threads. Teams allows a more cohesive experience that is easier managed for all sides. We separate important distinctions into channels. For example, maintenance, design (if supported by your plan), content changes, and general discussion each have their own channel where we can discuss them separately.
Personal | Business | Enterprise | |
Technical support | No - Service Requests may be discussed, but only once a Service Request has been submitted | Yes | Yes |
Phone
We get it; sometimes it's hard to get your point across unless you're talking it out during the natural flow of conversation. If you'd prefer to speak with someone 1:1, you can call us anytime at +1 (833) 460-2035.
Personal | Business | Enterprise | |
Technical support | No | No, but get your Service Request submitted + more | Yes |
Billing | Yes | Yes | Yes |
Sales | Yes | Yes | Yes |
We will not accept Service Requests through email or discussion about Service Requests through email. For sales, inquiries, or general concerns, contact us at [email protected].
Personal | Business | Enterprise | |
Technical support | No | No | No |
Sales | Yes | Yes | Yes |
Billing | Yes | Yes | Yes |