A major outage is a rare scenario where everything stops working. A scenario like this is highly unlikely, but when it occurs, support is still always available. The only services a major outage will affect is the website, customer portal, and at most, chat support.

In case of a major outage, don't worry, we are already on it and making sure everything will be back up and running as soon as possible. More info on the outage can always be found at the status page.

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